Thank you for your order. We hope you are happy with your purchase.
Due to the nature of our products and for hygiene purposes we DO NOT offer refunds/exchanges on items simply unwanted/change of mind. Makeup cannot be returned for hygiene purposes – the only exception is if someone has had an allergic reaction. We offer no exchanges on cosmetics.
Original shipping charges are non-refundable.
If you receive an item damaged or faulty we will of course exchange or refund this for you. If you receive a damaged/faulty item you must notify us within 7 days of receipt. For defective or damaged products, please contact us at the customer service e-mail below to arrange a refund or exchange.
To return an item, place the item securely in its original packaging, and mail your return to the following address:
Studio 210 134-146 Curtain Road
London EC2A 3AR, United Kingdom
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 working days from the receipt of your item to process your return.
If you have any questions concerning our return policy, please contact us at: firstname.lastname@example.org